TriniHelper Terms and Conditions

This Website and the services of TriniHelper (the "Services") are offered to you, conditioned on your acceptance without modification, of the following terms, conditions, and notices contained in this agreement (the "Terms and Conditions"). Your use of this Website or submission of service requests via telephone constitutes your agreement to all such terms, conditions, and notices in effect at such time. These Terms and Conditions apply to any Services or properties such as websites or apps owned and operated by TriniHelper on which a link to these Terms & Conditions appears. If you have any questions regarding these Terms & Conditions, you may contact us at services@trinihelper.com. We may amend these Terms & Conditions at any time by posting a revised version of these Terms and Conditions. These Terms & Conditions were last updated on February 10, 2017

  1. The SERVICES

At TriniHelper we are committed to making your experience a positive one. You may request a service provider via the www.trinihelper.com, website using our Booking Calendar. This allows you to choose to schedule appointments. Please be aware that TriniHelper does not guarantee that the Service Providers will be on time for, or show up for, any such booked appointments, as the Service Providers are not the employees of TriniHelper. TriniHelper is solely providing the platform to facilitate scheduling of appointments between you and the Service Providers.

  1. No Contracting via the TriniHelper Website. Any quotes provided by Service Providers via the TriniHelper website or apps, or which you find on the TriniHelper or apps, are not contractually binding offers, are for informational purposes only, and cannot be accepted on or via TriniHelper. No contractual arrangement is created based upon the quotes provided to you from Service Providers (or your scheduling of an appointment with a Service Provider) via TriniHelper. TriniHelper does not perform, and is not responsible for, any of the Services requested by you in your service request.
     

  2. Release from Damages or Claims. Should you have a dispute with respect to any services provided by a Service Provider or the fees charged by any Service Provider, you must address such dispute with the Service Provider directly (although you may copy TriniHelper on the fee disputes). YOU HEREBY AGREE TO RELEASE TriniHelper (AND OUR OFFICERS, DIRECTORS, SHAREHOLDERS, AFFILIATES, EMPLOYEES AND AGENTS) FROM ANY DAMAGES OR CLAIMS (INCLUDING CONSEQUENTIAL AND INCIDENTAL DAMAGES) OF EVERY KIND OR NATURE, SUSPECTED AND UNSUSPECTED, KNOWN AND UNKNOWN, AND DISCLOSED OR UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES AND YOUR DEALINGS WITH SERVICE PROVIDERS.

 

  1. YOUR USE OF THE TRINIHELPER SERVICES AND PROHIBITED USES

You acknowledge and agree that your use of TriniHelper is for your personal use and not for advertising purposes. You may not use TriniHelper to recreate or compete with TriniHelper, to solicit or harass Service Providers, or for any other purpose not contemplated herein. You acknowledge that a violation of the foregoing could result in significant damages, and you agree that you are liable to TriniHelper for any such damages, and will indemnify TriniHelper in the event of any claims against TriniHelper based on or arising from your violation of the foregoing. We reserve the right to revoke your access to any TriniHelper Services, products or properties at any time. All information about Service Providers is confidential and for your personal use only. If it is determined or suspected by TriniHelper in its sole discretion that you are misusing or attempting to misuse or circumvent the TriniHelper services or system, or are using or attempting to use them for any inappropriate or non-personal purposes, including but not limited to activities such as hacking, scraping content, infiltrating, fraud, advertising, jamming or spamming, TriniHelper reserves the right, in its sole discretion, to immediately terminate your access without notice and to initiate without notice appropriate legal actions or proceedings to seek appropriate remedies and/or damages, including but not limited to lost revenue, repairs, legal fees, costs and expenses, and to seek injunctions or other equitable remedies.

  1. INFORMATION YOU PROVIDE TO TRINIHELPER

Upon using TriniHelper, you will be prompted to disclose certain information about yourself and your service requirements. Some of this information will be sent to Service Providers who will need this information to respond to your request. By providing this information to us, or by submitting a service request, you are requesting, and you expressly consent to being contacted by us and by our Service Providers via phone, email, mail, text (SMS) messaging, or other reasonable means, at any of your contact numbers or addresses, in order that we may provide the Services set forth on our site. You also authorize TriniHelper to send you a 24 hour reminder confirming your service request, along with calls from the Service Provider that will be providing your service. You agree that by completing a service request, you are entering into a business relationship with TriniHelper and/or a Service Provider and thus agree to be contacted by TriniHelper and/or a Service Provider. You promise that all information you provide (including but not limited to your contact information, and any Ratings and Reviews of Service Providers that you provide) will be accurate, current and truthful to the best of your knowledge. If you provide any information that is untrue, not current or incomplete, or TriniHelper has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, TriniHelper has the right to refuse any current or future use of the TriniHelper Services (or any portion thereof) by you.

  1. SMS and Whats APP MESSAGING

By submitting a service request, you agree that TriniHelper and the Service Providers may send you informational text messages as part of the normal business practice of TriniHelper. These messages shall not be used for marketing purposes.

  1. DISPUTE RESOLUTION ASSISTANCE

While we have no obligation to you with regard to your relationship with a Service Provider, the TriniHelper resolution process has been developed to try and assist you in resolving any disputes that may arise in the course of a home improvement repair or maintenance project with a Service Provider who you learned about through the TriniHelper Services. Without modifying our statements under this Agreement, we may, upon your request, provide limited assistance in resolving disputes between you and a Service Provider. You must participate and use good faith efforts to resolve problems through the TriniHelper resolution process. Such limited assistance in no way nullifies the release and indemnification described in these Terms & Conditions.

  1. USER GENERATED CONTENT

Content Guidelines. TriniHelper reserves the right, but not the obligation, to edit or abridge, or to refuse to post, or to remove any content that you or any other users post on any TriniHelper owned or operated websites or apps if TriniHelper determines (in its sole discretion) that such content contains or features any of the following:

  1. Offensive, harmful and/or abusive language, including without limitation: expletives, profanities, obscenities, harassment, vulgarities, sexually explicit language and hate speech (e.g., racist/discriminatory speech.)

  2. References to illegal activity.

  3. Language that violates the standards of good taste or the standards of this Site.

  4. Statements that are or appear to be false.

  5. Comments that disparage TriniHelper.

  6. With respect to Ratings and Reviews of Service Providers, all of the above and in addition the following:

    1. Reviews that do not address the goods and services of the business or reviews with no qualitative value (e.g., "work has not started yet").

    2. Comments concerning a different Service Provider.

    3. Information not related to work requested in the service request.

    4. If a dispute arises between a consumer and a Service Provider, the rating submitted may be held in pending status until resolution is reached. You represent and warrant that any Rating and Review provided by you is accurate and truthful, and that you will only provide a Rating and Review for a Service Provider that has performed services for you pursuant to your applicable service request.
       

  1. NOTICE SPECIFIC TO DOCUMENTS AND INFORMATION AVAILABLE ON THIS WEBSITE.

Information found on TriniHelper’s Website is strictly for the use of booking Services listed on TriniHelper. All images seen are for viewing purposes only; these images are from past work carried out by TriniHelper’s Service Provider. No downloading or use of these images for personal gain is allowed.

 

RATINGS & REVIEWS ARE NOT ENDORSED BY TRINIHELPER.COM

All Ratings and Reviews of a Service Provider displayed to you reflect the opinions of other consumers, and do not reflect or represent the opinions or representations of TriniHelper. TriniHelper disclaims any and all representations or warranties with regard to the Ratings and Reviews. TriniHelper does not assume responsibility or liability for any Review or for any claims, damages, or losses resulting from any use of the Site or the materials contained therein.

  1. INDEMNIFICATION

YOU AGREE TO INDEMNIFY TRINIHELPER, AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, CO-BRANDERS, AND ANY PARTNERS AND HOLD THEM EACH HARMLESS FROM ANY AND ALL CLAIMS OR DEMANDS, INCLUDING ATTORNEY'S FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING FROM YOUR USE OF THE TRINIHELPER SERVICES IN CONNECTION WITH THE TRINIHELPER WEB SITE, WITH REGARD TO ANY DISPUTE BETWEEN YOU AND A SERVICE PROVIDER, OR YOUR VIOLATION OF THESE TERMS AND CONDITIONS, OR ARISING FROM YOUR

GENERAL PROVISIONS

You acknowledge and agree that the TriniHelper Services are provided to you on an "AS IS" basis without any warranty whatsoever, and your sole and exclusive remedy, and TriniHelper's sole obligation to you or any third party for any claim arising out of your use of the TriniHelper Services or the TriniHelper or apps, is that you are free to discontinue your use of the TriniHelper Services or the TriniHelper or apps at any time. EXCEPT AS EXPRESSLY SET FORTH HEREIN, TriniHelper EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND YOU AGREE THAT TriniHelper SHALL HAVE NO LIABILITY FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT), EXEMPLARY OR PUNITIVE DAMAGES (EVEN IF TriniHelper HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) ARISING OUT OF THIS AGREEMENT OR ANY CONSEQUENCES WHICH FLOW FROM IT.

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